24 Hour Helpline:0121 667 6333
    HMO & Supported Housing

    Privacy Policy

    This policy explains how HMO & Supported Housing (“we”, “us”) handles personal information when you visit hmoandsupportedhousing.co.uk or contact us. Last updated: 3 October 2026.

    1. Who we are

    HMO & Supported Housing provides supported housing and related services in Birmingham. For data protection questions, contact us using the details at the end of this policy.

    2. Information we may collect

    • Contact and enquiry data — name, email address, phone number, and the content of messages you send via our contact options (for example email, telephone, or enquiry forms).
    • Technical data — such as IP address, browser type, and general device information, which may be processed by our hosting or infrastructure providers to deliver the site securely.
    • Referral or housing-related information — only where you or a legitimate referrer choose to share it with us in connection with an accommodation or support enquiry.

    3. How we use your information

    We use personal data to:

    • Respond to enquiries, referrals, and requests for information;
    • Provide and administer housing-related services where a relationship exists or is being considered;
    • Keep our website secure and fix technical issues;
    • Comply with legal and regulatory obligations.

    We do not sell your personal data. We only use it as described here or as we explain at the point we collect it.

    4. Legal bases (UK GDPR)

    Depending on the situation, we may rely on:

    • Contract — steps before a contract or performance of a contract (for example processing an application or tenancy-related matter);
    • Legitimate interests — for example responding to general enquiries, improving our website, and protecting against fraud or misuse, where not overridden by your rights;
    • Legal obligation — where the law requires us to process or retain certain information;
    • Consent — where we ask for it (for example for optional marketing), which you can withdraw at any time.

    5. Sharing and processors

    We may share data with trusted service providers who help us run our business (such as IT hosting, email, or telecoms), strictly under contract and only as needed. We may also disclose information if required by law or to protect rights, safety, or property.

    6. Retention

    We keep personal data only as long as necessary for the purposes above, including any legal, accounting, or reporting requirements. Enquiry records are typically kept for a limited period unless a longer period is needed for an ongoing matter.

    7. Your rights

    Under UK data protection law you may have the right to:

    • Access, correct, or erase your personal data in certain circumstances;
    • Restrict or object to certain processing;
    • Data portability where applicable;
    • Lodge a complaint with the Information Commissioner’s Office (ICO) — ico.org.uk.

    To exercise your rights, contact us using the details below.

    8. International transfers

    Where personal data is processed outside the UK, we ensure appropriate safeguards exist (such as adequacy regulations or approved contractual terms) where required by law.

    9. Contact us

    HMO & Supported Housing
    59 Soho Road, Birmingham, B21 9SN, United Kingdom
    Email: hello@hmoandsupportedhousing.co.uk
    Mobile: 0121 667 6333
    Landline: 07300333284

    This policy is provided for general information. It does not constitute legal advice. We may update it from time to time; the latest version will always be on this page.